Bilingual Customer Support Specialist (English/Mandarin)

MaziCTools; United States; Remote; USD 8,000 - 10,000; Full time

Benefits offered by this job

Salary: RM2,800.00 – RM3,000.00 per month (English)

Salary: RM3,100.00 – RM3,400.00 per month (Bilingual)

KPI incentive upon completion of probation: Up to RM300

Job summary

MaziCTools is looking for a Customer Service Representative to handle customer billing and utilities queries through calls and emails. Candidates with at least 1 year of experience, especially in Call Centres, and bilingual candidates in Mandarin & English are preferred.

The role requires excellent English proficiency and proficiency in Microsoft Office. Full-time employment with rotational shifts is offered.

Qualifications

• At least 1 year of customer service experience.
• Preference for candidates with Call Centre experience (Voice & Non-Voice).
• Excellent English proficiency (spoken & written).
• Proficient in Microsoft Office.
• Swift typing skills.
• Bilingual candidates in Mandarin & English will be given priority.

Responsibilities

• Attend to customer billing and utilities related queries and requests via calls and emails.

Skills

Customer service experience

Call Centre experience

English proficiency

Microsoft Office

Swift typing skills

Bilingual in Mandarin & English

Job description

MaziCTools is looking for a Customer Service Representative to handle customer billing and utilities queries through calls and emails. Candidates with at least 1 year of experience, especially in Call Centres, and bilingual candidates in Mandarin & English are preferred.

The role requires excellent English proficiency and proficiency in Microsoft Office. Full-time employment with rotational shifts is offered.