Bilingual Customer Support Representative, French Speaking

Procore Technologies, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Bilingual Customer Support Representative to join their mission of transforming the construction industry. In this remote role, you'll leverage your people skills to assist customers in utilizing a leading platform that enhances project management in construction. With a focus on providing exceptional service, you'll help clients navigate their inquiries and issues, ensuring a seamless experience. This position offers growth opportunities within the organization, supported by a collaborative team environment. If you're passionate about customer service and eager to contribute to a meaningful cause, this role is perfect for you.

Benefits

Paid time off

Healthcare benefits

Professional development opportunities

Qualifications

• 6 months of customer support experience or similar roles.
• Excellent written and verbal communication skills.

Responsibilities

• Provide top-tier customer service via phone, web, and chat.
• Collaborate with teams to resolve complex customer issues.

Skills

Fluency in English

Fluency in French

Customer support experience

Problem-solving skills

Attention to detail

Communication skills

Adaptability

Education

High School Diploma or GED

Job description

Job Description

What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the least digitized and least served industries. We’re seeking a talented Bilingual Customer Support Representative (CSR) to join Procore’s mission to revolutionize construction. As a CSR, you’ll leverage your problem-solving and interpersonal skills to help our customers save time and resources through one-call resolutions, empowering them to understand, use, and promote Procore's platform.

As part of Procore’s CSR team, you'll receive resources to master your craft and clarity of purpose aligned with our shared vision—to improve lives in construction. Supported by nurturing team leaders, you'll have access to programs and equitable opportunities for personal and professional growth. For high-performing CSRs, this role is a stepping stone to careers in our Custom Solutions, Documentation, Learning & Development teams, and more! If you’re excited to work with a diverse, dynamic team in a fast-paced, expanding environment—Procore is the place for you!

This role reports to the Manager of Customer Support and is remote-based within the US. We provide 24/7 support to our customers and are looking for candidates to join immediately.

What you’ll do:

1. Acquire and maintain a thorough understanding of Procore’s business model, systems, and tools to optimize system use and impact.
2. Work in a fast-paced contact center environment, adhering to schedules to ensure adequate customer coverage.
3. Collaborate with other teams to escalate client cases and resolve complex customer issues.
4. Provide a top-tier customer experience by managing inquiries via phone, web, chat, and email, guiding customers through achieving their goals with Procore’s software.
5. Maintain attention to detail and manage administrative aspects diligently.
6. Build and sustain positive relationships with clients and colleagues, demonstrating respect and professionalism.
7. Seek guidance proactively from managers and co-workers when needed.
8. Represent Procore’s culture and values of Openness, Optimism, and Ownership, adhering to ethical standards.

What we’re looking for:

1. Fluency in English and French.
2. At least 6 months of relevant experience (customer support, retail, queue-based roles, etc.) and a High School Diploma or GED.
3. Excellent written and verbal communication skills, with experience in resolving customer inquiries.
4. Curiosity and persistence in troubleshooting and researching issues.
5. A quick learner capable of adapting to product changes.
6. Self-motivated problem-solver with a solution-oriented mindset.
7. Strong attention to detail, capable of multitasking and working independently while supporting a team.
8. Interest or experience in the construction industry is a plus.

Additional Information

Base Pay Range: $19 - $22 per hour. Compensation is based on skills, experience, education, and location.

Perks & Benefits

We offer comprehensive benefits and perks, including paid time off, healthcare, and professional development opportunities. Learn more.

About Us

Procore builds cloud-based construction management software that helps construct skyscrapers, hospitals, retail centers, and more. We foster a culture of ownership, innovation, and inclusivity. Visit us on Glassdoor.

We are an equal-opportunity employer, welcoming candidates of all backgrounds and committed to a discrimination-free environment.

Join our Talent Community to stay updated on opportunities. For accommodations, contact our benefits team here.

For Los Angeles County (unincorporated) Candidates:

We consider all qualified applicants, including those with criminal records, in accordance with applicable laws, including the Fair Chance initiatives. A criminal history may impact specific job duties involving confidential information and unsupervised contact with clients and colleagues.