Bilingual Customer Services Representative

IBI Healthcare; Loganville, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

IBI CLINIC is seeking a Bilingual Call Center Representative (Spanish/English) to support patient scheduling, lead management, and overall patient experience. You will handle high-volume calls, convert inquiries into appointments, and document interactions in the EMR.

The ideal candidate is fluent in Spanish and English, with call center experience, excellent communication, and a patient-centered approach. AthenaHealth familiarity is a plus, and you will contribute to a fast-paced,

Qualifications

• Minimum of 1 year of call center experience.
• Bilingual in Spanish and English (Required).
• Experience in a medical office or physician group practice (Preferred).
• Familiarity with EMR systems such as AthenaHealth (Preferred).

Responsibilities

• Manage a high volume of inbound and outbound patient calls in a timely and professional manner.
• Schedule appointments and procedures for new and existing patients.
• Identify patient needs and direct them to the appropriate department or provider.
• Document all patient interactions accurately, following standard operating procedures.
• Send messages, emails, and telephone encounters to providers regarding patient needs or requests.
• Ensure patients are fully informed about procedures, next steps, and expectations.
• Manage inbound leads and follow up to convert inquiries into scheduled appointments.
• Provide exceptional customer service while maintaining efficiency and accuracy.
• Collaborate with internal teams to ensure smooth patient flow and communication.

Skills

Bilingual (Spanish/English)

Sales & conversion

Call center experience

Customer service mindset

Attention to detail

Problem solving

Sense of urgency

Tools

AthenaHealth

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30-39 Hour Alpharetta, GA, US

Join Our Team as a Bilingual Call Center Representative (Spanish/English) at IBI CLINIC!

Are you a strong communicator, patient-focused, and results-driven professional who thrives in a fast-paced environment? We are looking for a Bilingual Call Center Representative to join our growing team and support patient scheduling, lead management, and overall patient experience.

IBI CLINIC is one of the fastest-growing and most innovative Ambulatory Surgery Centers, and we are seeking someone who can manage patient interactions efficiently, convert inquiries into booked appointments, and deliver exceptional service.

What We’re Looking For:

• Strong Sales and Conversion Skills - Ability to convert patient inquiries into scheduled appointments and procedures
• Bilingual Communication Skills - Fluent in both Spanish and English, with the ability to communicate clearly and confidently with patients
• Call Center Experience - Experience handling high-volume inbound and outbound calls in a fast-paced environment
• Patient-Centered Approach - Provide clear guidance and support to patients while delivering an exceptional experience
• Problem-Solving Skills - Ability to assess patient needs and route calls appropriately
• Attention to Detail - Accurate documentation of patient interactions and scheduling details
• Tech-Savvy - Able to adapt and learn to use EMR systems and scheduling platforms (AthenaHealth experience is a plus)
• Sense of Urgency and Efficiency - Manage high call volume while maintaining quality and accuracy
• Reliable and Professional - Consistent, accountable, and able to represent the clinic at a high level

Responsibilities

• Manage a high volume of inbound and outbound patient calls in a timely and professional manner
• Schedule appointments and procedures for new and existing patients
• Identify patient needs and direct them to the appropriate department or provider
• Document all patient interactions accurately, following standard operating procedures
• Send messages, emails, and telephone encounters to providers regarding patient needs or requests
• Ensure patients are fully informed about procedures, next steps, and expectations
• Manage inbound leads and follow up to convert inquiries into scheduled appointments
• Provide exceptional customer service while maintaining efficiency and accuracy
• Collaborate with internal teams to ensure smooth patient flow and communication

Why Join IBI CLINIC?

At IBI CLINIC, we are dedicated to transforming patient care through personalized service, leading-edge treatments, and a high-performance culture.

What We Offer:

• A Supportive Team Environment - Work alongside physicians, clinical leaders, and a collaborative operations team
• Growth Opportunities - Be part of a rapidly expanding organization with opportunities for advancement
• Fastest Growing Surgical Practice in the Southeast - Join a team focused on growth, innovation, and results
• Recognition and Impact - Your work directly contributes to patient experience and practice growth

Qualifications

• Minimum of 1 year of call center experience
• Bilingual in Spanish and English (Required)
• Experience in a medical office or physician group practice (Preferred)
• Familiarity with EMR systems such as AthenaHealth (Preferred)

Ready to Make a Difference?

Apply today and become a key player in delivering exceptional patient experiences at IBI CLINIC!

We’re an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

IBI CLINIC does not accept unsolicited resumes from recruiters or third-party agencies. No fees will be paid for unsolicited candidates submitted directly to our hiring team.