Bilingual Customer Service Team Lead — Coach & Elevate

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays

Paid time off

Tuition Assistance

Job summary

Uline is seeking a Bilingual Customer Service Team Lead for our Kenosha, WI on-site location. This role pays from $33 to $38 per hour and offers significant growth and earning potential.

You will coach bilingual representatives, review interactions, and drive improvements in processes and customer satisfaction while leading a team and providing training. Minimum 3+ years CS; 2+ years in supervision preferred.

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Fluent in English and Spanish (written and verbal).
• Excellent communication skills.
• High School diploma or equivalent; Bachelor’s preferred.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual English/Spanish

Leadership

Communication skills

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Bilingual Customer Service Team Lead for our Kenosha, WI on-site location. This role pays from $33 to $38 per hour and offers significant growth and earning potential.

You will coach bilingual representatives, review interactions, and drive improvements in processes and customer satisfaction while leading a team and providing training. Minimum 3+ years CS; 2+ years in supervision preferred.