Bilingual Customer Service Specialist (Spanish) Keyholder

Sherwin-Williams; Harrisburg (Dauphin County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Bilingual Customer Service Specialist (Spanish) Keyholder to join their team. This role focuses on delivering exceptional customer service and meeting sales goals while working in a dynamic retail environment. You will engage with customers, resolve inquiries, and ensure product quality, all while contributing to a positive store atmosphere. If you are passionate about helping customers and thrive in a fast-paced setting, this opportunity is perfect for you. Join a diverse team that values your growth and talents!

Benefits

Comprehensive benefits

Equal opportunity employment

Growth opportunities

Qualifications

• Proficient in English and Spanish with strong customer service skills.
• Experience in retail or delivery is preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers by identifying needs and presenting products.
• Maintain stocked and presentable areas in the store.

Skills

Bilingual (English and Spanish)

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

High School diploma or GED

Job description

Bilingual Customer Service Specialist (Spanish) Keyholder

Join to apply for the Bilingual Customer Service Specialist (Spanish) Keyholder role at Sherwin-Williams.

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also expected to resolve customer concerns promptly, ensure maximum satisfaction, stay updated on product features, and maintain high standards of product quality and store presentation. Customer Service Specialists aim to provide excellent service while meeting sales goals.

Job duties include contact with customers, access to cash, electronic equipment, personal information, store merchandise, and other valuables, which may be supervised or unsupervised. A criminal history review is required to protect the business and ensure safety for all stakeholders.

The role requires working within a 15-mile radius of store #5897, located at 4200 Derry St, Harrisburg, PA 17111.

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and presenting products/services
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain accurate work order files
• Pull products from sales floor or warehouse
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain stocked, presentable areas
• Stay knowledgeable about products and discuss options
• Follow inventory procedures
• Suggest sales improvements

Minimum Requirements

• At least 18 years old
• Legally authorized to work without sponsorship
• Proficient in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without accommodations
• Willingness to work evenings and weekends

Preferred Qualifications

• High School diploma or GED
• One year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

About Us

We believe success is diverse and grows with you. Sherwin-Williams values talents from all backgrounds. We encourage all qualified individuals to apply, including those with disabilities and Protected Veterans. We support your growth and showcase your strengths. Discover your potential with us and let your colors show!

Application Process

1. Online Application: Visit https://jobsearch.sherwin.com/ and create your profile.
2. Digital Interview: Qualified candidates will be invited for a video interview via HireVue, to be completed within 7 days.
3. In-Store Interview: Top candidates will be invited to meet with our team in person.

We offer comprehensive benefits, and compensation varies based on location, experience, and qualifications. We are committed to equal opportunity employment and do not discriminate based on legally protected characteristics.