Bilingual Customer Service Specialist (Spanish) (Floater)

Sherwin-Williams; Stuart (FL); On-site; Full time

Job summary

A leading company is seeking Customer Service Specialists to provide exceptional service and support to both wholesale and retail customers. This full-time role involves assisting customers, processing transactions, and maintaining store standards. Candidates should be at least 18 years old, authorized to work, and able to communicate in English and Spanish. Experience in retail or customer service is preferred.

Qualifications

• Must be at least 18 years old.
• Willing to work scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Achieve sales goals regularly.

Skills

English

Spanish

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will work at stores within a 15-mile radius of Store #2183, located at 2880 S Federal Highway, Stuart FL 34994. This is a full-time position requiring 40 hours per week, with a salary of $17.80/hour. Additional locations include:

• 702813 3165 SW Mapp Rd, Palm City FL 34990
• 702466 1491 NE Jensen Beach BLVD, Jensen Beach FL 34957
• 702640 11682 SE Federal Hwy, Hobe Sound FL 33455

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Able to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation
• Willing to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies
• Achieve sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist with deliveries as needed
• Maintain the condition of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales