Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; York (York County); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading company in the paint and coatings industry is seeking Customer Service Specialists to enhance customer satisfaction and meet sales goals. This role involves direct interaction with customers, ensuring product knowledge, and maintaining store standards while providing excellent service.

Qualifications

• Must be at least 18 years of age.
• Must have a valid, unrestricted Driver’s License.
• Preference for candidates with customer service experience.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer service

Sales

Communication (English)

Communication (Spanish)

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Store associates in this role are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the store and products. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will be expected to work within a 40-mile radius of store #5373, located at 2159 WHITE ST STE 25 YORK, PA 17404.

Qualifications Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities:

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting suitable products and services
• Build trust relationships with wholesale and retail customers
• Process sales transactions accurately according to policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist with deliveries as needed
• Keep areas in stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales