Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Ocean View (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the paint industry is seeking dedicated Customer Service Specialists to provide exceptional service to customers while achieving sales goals. In this role, you will assist customers, process transactions, and ensure product knowledge is up-to-date. Ideal candidates are bilingual, have a passion for service, and can lift up to 50 lbs.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work without sponsorship.
• Experience in customer service or retail preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers by identifying needs and presenting suitable products.
• Process sales transactions accurately and maintain work order files.

Skills

Customer service

Communication

Problem solving

Bilingual (English and Spanish)

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, including minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will be expected to work at stores within a 15-mile radius of store # 723834, located at 89 Atlantic Ave, Suites 1&2, Ocean View, DE 19970.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs regularly and 70 lbs occasionally, with or without accommodation
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and presenting suitable products and services
• Build trust relationships with customers
• Process sales transactions accurately
• Meet sales goals regularly
• Maintain work order files and formulas
• Pull products from the sales floor or warehouse
• Mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist with deliveries as needed
• Keep areas in stock and presentable
• Stay knowledgeable about products and options
• Follow inventory procedures
• Suggest sales improvements