Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Hattiesburg (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to enhance customer satisfaction and drive sales. This role involves engaging with customers to understand their needs, providing tailored product recommendations, and ensuring a high standard of service. The ideal candidate will be bilingual in English and Spanish, possess strong communication skills, and be ready to work flexible hours. Join a dynamic team where your contributions will directly impact customer experiences and sales success.

Qualifications

• Must be at least 18 years old and authorized to work.
• Proficient in English and Spanish for communication.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and via phone by identifying needs.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Communication Skills

Education

High School diploma or GED

Job description

Customer Service Specialist

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns, ensuring maximum satisfaction, staying updated on product features, and maintaining high standards of quality and visual presentation in the store. The role aims to deliver excellent customer service while consistently achieving sales goals.

Job duties include contact with customers, which may involve minors; access to cash, electronic equipment, personal information, store merchandise, and other valuables. Access may be supervised or unsupervised. To protect the business, its reputation, and the safety of customers and staff, a review of criminal history is required.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Proficient in English and Spanish (reading, writing, comprehension, communication)
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation
• Willing to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service
• Assist customers in person and via phone by identifying needs and recommending products and services
• Build trustful relationships with customers
• Accurately process sales transactions according to policies
• Meet and exceed sales goals regularly
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse as needed
• Mix and tint products to customer specifications
• Stock shelves and set up displays
• Clean equipment and assist with loading/unloading trucks
• Support delivery operations as needed
• Keep areas in stock and presentable
• Stay informed about product options and discuss them with customers
• Follow inventory control procedures
• Suggest sales improvement strategies