Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Bolingbrook (IL); On-site; USD 21,309 - 30,350; Full time

Job summary

Sherwin-Williams in Bolingbrook, IL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend products, and resolve concerns. This full-time role emphasizes sales goals and outstanding service while maintaining store standards.

Responsibilities include assisting customers in person and by phone, processing sales, stocking displays, tinting and mixing products, and supporting deliveries as needed. English and Spanish fluency is required.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without visa sponsorship.
• Must read, write, and speak English; must also read, write, and speak Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift 50 lbs regularly and up to 70 lbs occasionally.
• Must be able to work evenings and weekends as scheduled.
• Internal candidates must have a meets-expectations rating and completed HR Cloud eLearning.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, determine needs and present products.
• Build trust with wholesale and retail customers and process transactions.
• Follow sales goals and maintain accurate work orders and inventory.
• Stock shelves, tint/mix products, and assist with deliveries as needed.
• Maintain clean, presentable store and ensure product knowledge.

Skills

Customer service

Bilingual EN/ES

Sales-oriented

Education

High School diploma or GED

Job description

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. As store associates, they promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Location: Store #3145, 453 N. Bolingbrook Drive, Bolingbrook, IL 60513. This is a full‑time position. Pay starts at $18.75.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment

Benefits

Full‑time benefits include medical, dental, and vision coverage; Flexible Spending Accounts (FSAs); disability coverage; security, retirement and saving benefits; a generous time‑away package including personal leave, paid parental leave, medical leave, vacation, and holidays.

Equal Employment Opportunity Statement

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.