Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams; McHenry (IL); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Accounts (FSAs)

Generous time off package

Retirement benefits

Job summary

Sherwin-Williams in McHenry, IL is seeking a Customer Service Specialist to work closely with customers to determine their needs and provide solutions. Responsibilities include ensuring high customer satisfaction, processing sales accurately, and maintaining knowledge of product offerings. This full-time role offers a starting salary of $19.75 per hour.

Ideal candidates must be at least 18 years old, possess a valid driver's license, and be bilingual in English and Spanish. Health benefits, including medical and dental coverage, are included.

Qualifications

• Must be at least eighteen (18) years of age.
• Must have a valid, unrestricted Driver’s License.
• Ability to communicate effectively in English and Spanish.
• Capable of lifting and carrying up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Process sales transactions accurately and follow company policies.
• Maintain knowledge of products and discuss available options.

Skills

Customer Service Excellence

Sales Skills

Bilingual (English and Spanish)

Ability to lift heavy items

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and savings benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within at Store #3227, located at: 3718 Elm Street McHenry, IL 60050. This candidate will also be expected to spend 20% of their time at the following locations: Fox Lake/Volo Store 1788 and Antioch Store 3428.

This role is Full Time. Pay starts at $19.75.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucksAssist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

EEO Statement

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. The Company reserves the right to consider all applicants in a fair and equitable manner in accordance with applicable federal, state, and local laws. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.