Bilingual Customer Service Specialist PT

Sherwin-Williams; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the paint industry seeks motivated Customer Service Specialists to enhance customer satisfaction in Boca Raton. Responsibilities include assisting customers, managing sales transactions, and maintaining product knowledge while achieving sales goals. Ideal candidates are friendly, communicative, and eager to work flexible hours, ensuring client needs are met effectively.

Qualifications

• Must be at least 18 years old and authorized to work.
• Ability to communicate in English and Spanish.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in identifying needs and presenting products.
• Achieve sales goals by maintaining work order files.

Skills

Customer Service

Communication

Sales

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. Store associates are also expected to resolve customer concerns promptly, ensure high client satisfaction, stay updated on product features, and maintain store standards. They are tasked with providing excellent customer service while meeting sales goals.

Job duties include contact with customers, which may involve minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. The company conducts criminal history reviews to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will work at Store #2904, located at 10075 Yamato Rd, Boca Raton, FL 33498.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation
• Willingness to work scheduled hours, including evenings and weekends
• If internal, received at least a “meets expectations” rating on the most recent performance appraisal
• Completed all required HR Cloud eLearning courses

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and presenting products and services
• Build trust-based relationships with customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products as specified
• Stock shelves and set up displays
• Clean equipment
• Load and unload delivery trucks
• Assist with deliveries when needed
• Keep areas in-stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest ways to improve sales