Bilingual Customer Service Specialist (PASCO)

Mid-Columbia Libraries; Pasco (WA); On-site; USD 25,548 - 36,387; Part time

Benefits offered by this job

Paid time off

Healthcare benefits

Washington State PERS retirement

Job summary

Mid-Columbia Libraries in Pasco is looking for a Bilingual Customer Service Specialist to enhance public service engagement and support the Spanish-speaking community. This part-time role, offering 36 hours per week, involves assisting library customers at the main desk and providing support for their use of technology including computers and personal devices.

The ideal candidate will possess an Associate of Arts degree and two years of customer service experience, alongside a passion for serving diverse communities. Benefits include paid time off and a salary starting at $22.48/hour.

Qualifications

• Must have a valid Washington State driver's license.
• Two years of customer service experience, including public contact required.
• Ability to promote a culture of belonging in the workplace.

Responsibilities

• Engage with customers of all ages.
• Support the Spanish-speaking community.
• Assist customers at the main desk and with technology.

Skills

Bilingual (Spanish)

Customer service

Technical device knowledge

Education

Associate of Arts degree

Job description

Work Location

Pasco

Type

Part Time

Hours of Work

36 hours/week; Tuesday-Saturday work schedule with evening availability

Closing Date

Friday, July 17th - 5:00pm

Salary Range

Starts at $22.48/hour + benefits including paid time off (sick, vacation, holidays), healthcare, Washington State PERS retirement, union-represented, and bilingual premium pay available!

Job Summary

Bring your energy, language skills, and passion for public service to Mid-Columbia Libraries!

We’re seeking a Bilingual Customer Service Specialist to join our Pasco team. In this dynamic role, you’ll engage with customers of all ages, support our Spanish-speaking community and create meaningful experiences at the library. In this role, the Customer Service Specialist will assist customers at the main desk while also supporting them in the use of computers and personal devices while at the library. This position will support in-branch activities, programming, and participate in outreach events. Successful candidates will have a love of reading and learning, enjoy engaging with customers of all ages, have a passion for serving diverse communities and supporting our Spanish speaking population!

This position is open until filled; First review will be Friday, July 17 by 5:00pm.

Minimum Qualifications

• Associate of Arts degree from an accredited college, plus two years of customer service experience, including public contact
• Or equivalent technical training, education, and/or experience
• Must also be able to obtain a valid Washington State driver’s license
• Ability to promote a culture of belonging by supporting MCL's commitment to a Healthy Workplace

Desired Qualifications

• Knowledge of technological devices (such as cell phones, tablets) and apps
• Previous outreach experience, including working with organizations serving children, their families, and/or the community