Bilingual Customer Service Specialist

Sherwin Williams; Brighton (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires fluency in English and at least one additional language, enabling effective communication with a diverse customer base.

The successful candidate will handle inquiries, solve customer challenges and maintain deep knowledge of our products and services, while collaborating with various teams to uphold our brand reputation across locations.

Qualifications

• Proficiency in English plus at least one additional language.
• Experience in customer service is preferred.
• Knowledge of products and services across Sherwin-Williams offerings.

Responsibilities

• Handle customer inquiries across multiple retail locations.
• Resolve customer challenges to ensure satisfaction.
• Maintain product knowledge and brand standards.
• Collaborate with store teams to enhance service delivery.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.