Bilingual Customer Service Specialist

Sherwin Williams; Fall River (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Fall River seeks a bilingual Customer Service Specialist to serve customers across our stores. Proficiency in English and at least one additional language is required to communicate with a diverse shopper base.

You will handle inquiries, resolve issues, and maintain product knowledge to uphold our brand's reputation and deliver exceptional service at multiple locations. You will collaborate with store teams across locations to resolve issues, maintain high service standards,

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.