Bilingual Customer Service Representative (Spanish) – 2nd Shift

Fieldprint; Warminster Township (Bucks County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

Flexible spending accounts

Voluntary insurance plans

Paid lunch breaks

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

Employee referral bonus

Job summary

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.

Training is the first 6 weeks from 9:30am-5:30pm, with Monday-Friday 2pm-10pm shifts. Fieldprint offers medical/dental/vision, 401K with company match, flexible accounts, paid time off, holidays, training, overtime options, casual

Qualifications

• Bilingual in Spanish is required for all customer interactions.
• Strong phone, computer, and administrative abilities.
• Excellent customer service and a professional attitude.
• Ability to thrive in a fast-paced environment.
• Proficiency with MS Office applications (Word/Excel).
• High school diploma or equivalent.

Responsibilities

• Receive inbound calls regarding fingerprinting requests and respond to inquiries.
• Determine fingerprinting locations via phone/computer and coordinate with sites.
• Follow up with vendors to obtain documentation related to fingerprinting.
• Prepare and send welcome packets to new clients.
• Process fingerprints and route to the appropriate agency.
• Monitor and maintain the call center telephone line.

Skills

Bilingual Spanish

Phone skills

Customer service

Professional attitude

MS Office

Fast-paced environment

Administrative skills

Education

High school diploma

Tools

MS Office (Word/Excel)

Job description

About Us

At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.

We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.

As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.

Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.

Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.

We are seeking the following shift:

Monday-Friday 2pm-10pm

Training is the first 6 weeks from 9:30am-5:30pm

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Required Skills

• Must be bilingual in Spanish
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Bilingual in Spanish a plus, but not required.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.