Bilingual Customer Service Representative - Rogers School Based

Ozark Guidance; Rogers, Northern (AR, KY); Ibrido; USD 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401(k)/Roth plan

Healthcare Savings Accounts

Paid Time Off

Holidays

Whole Health programs

Descrizione del lavoro

Arisa Health is hiring a Bilingual Customer Service Representative for our Rogers, AR location. The role focuses on onboarding and supporting clients, gathering accurate data, updating eligibility, and ensuring pre-certifications and authorizations are in place.

You will work with therapists and staff to resolve billing issues and generate reports. The ideal candidate communicates fluently in English and Spanish, has a high school diploma or equivalent, and prefers at least one year of related

Competenze

• Requires high school diploma or equivalent.
• One year of related experience preferred.
• Fluency in English and Spanish is required for daily interactions.

Mansioni

• Collect and verify data to create and maintain client records.
• Update eligibility, and ensure pre-certifications and authorizations are in place.
• Reconcile reports and address billing issues with therapists and staff.
• Answer inquiries promptly by phone or email and provide interpreting services for Spanish-speaking clients and families.

Conoscenze

Bilingual English/Spanish

Customer service

Data entry

Formazione

High school diploma or equivalent

Strumenti

Electronic Medical Record (EMR)

Descrizione del lavoro

Job Category: Support Staff

Requisition Number: BILIN003930

Apply now

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Rogers, AR 72756, USA

Description

Arisa Health is seeking candidates to fill a Bilingual Customer Service Representative position in our Rogers school-based departments. Candidates must be able to fluently communicate in both English and Spanish.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

A high school diploma or equivalent is required. One year of experience in a related field is preferred. The position will ensure the efficient and effective implementation of Arisa Health's intake of all new and returning clients. As part of the Arisa Health service delivery system, the Customer Service Representative will provide an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way.

Responsibilities include accurate and complete data collection to prepare and maintain client records, accurate maintenance of fee agreements, updating eligibility, and ensuring that needed pre-certifications and authorizations are in place. Other duties can include reconciling reports within the Electronic Medical Record and working with therapists and other staff members on problems related to weekly reports and billing issues. Timely answering of all phone calls and inquiries from clients or other staff members is required. The Bilingual CSR will also provide interpreting services for Arisa associates who are working with Spanish-speaking clients and their family members.

Work hours: Full time, Monday - Friday, 8:00 a.m. - 5:00 p.m.

What we offer our team members:

• A mission driven company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community’s one life at a time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.