Bilingual Customer Service Representative - Rock Dental Brands

Rock Dental Brands; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Paid Time Off

Health Insurance Options

401(k) with Match

Health Savings Account

Employee Assistance Program

Supportive team culture

Job summary

Rock Dental Brands is seeking a Bilingual Customer Service Representative to act as a liaison between our practices and patients, efficiently scheduling appointments and resolving patient issues while maintaining a positive patient experience across clinics.

The ideal candidate is bilingual in Spanish, has a high school diploma, strong communication skills, and is comfortable using basic computer tools to multitask in a fast-paced environment.

Qualifications

• Professional, outgoing, friendly demeanor.
• Bilingual Spanish required.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to multitask.

Responsibilities

• Answer incoming calls relating to new patient consultations, triage emergency calls, accept payments, and represent clinics in a professional manner.
• Maintain exceptional call quality and scheduling throughput.
• Schedule patient appointments.
• Determine inquiries to be forwarded or transferred for further research and assistance.
• Work routine claims in non-technical mailboxes as assigned.
• Outbound calling to assist clinics with scheduling.
• Attend and contribute to team huddles and meetings.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Rock Dental Brands the customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face. The Bilingual Customer Service Representative will serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Job Duties

• Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.
• Maintain exceptional call quality and quantity standards
• Schedule patient appointments
• Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.
• Works routine claims in non-technical mailboxes as assigned.
• Outbound calling to assist clinics with scheduling
• Attend and contribute to team huddles and team meetings
• Any other duties as assigned

Qualifications

• Professional, outgoing, friendly demeanor
• High school diploma or the equivalent
• Basic computer skills with ability to multitask
• Must be Bilingual Spanish
• Excellent verbal and written communication skills

Qualities We Look For

• Someone with exceptional customer service skills,
• Computer literacy with excellent communication skills
• You can work independently and be able to anticipate the needs of the team.
• Overall someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Why Rock Dental Brands?

At Rock Dental Brands, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.

• Competitive Pay
• Career Growth Opportunities
• Paid Time Off & Holiday Pay
• Flexible Health Insurance Options
• 401(k) with Company Match
• Employer-paid pre-tax Health Savings Account
• Employee Assistance Program
• Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
• Complimentary Orthodontic and preventative general dentistry care
• And More!

Join us where your passion meets purpose—and where you help people smile brighter every day.