Bilingual Customer Service Representative

Jobtailor

Oklahoma City (OK)

On-site

USD 19,000 - 25,000

Full time

14 days+

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Job summary

Jobtailor in Oklahoma City is seeking a bilingual customer service representative to handle inquiries via phone, IVR, web chat and other channels. You will provide accurate information about programs and services and document interactions.

The role requires English and Spanish fluency, a high school diploma, and the ability to work with multiple computer systems. You will support customers, manage data entry, meet performance metrics, and participate in meetings and trainings.

Qualifications

High school diploma or GED required and 0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in English and the specified secondary language
Ability to pass all pre-employment screenings, including a background check
Must live in or within 40 miles of Oklahoma City, or no more than one hour from the site
Customer service experience preferred
Call center service experience preferred
Reliable, high-speed internet service for home working
Minimum 40 Mbps download speed
Traditional wired high-speed connection such as cable or fiber
Cellular-network services and satellite internet are incompatible
Ability to connect the computer directly to the modem or router via Ethernet cable; Wi‑Fi connections are not allowed
Quiet, distraction-free workspace

Responsibilities

Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete associated tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, or grievances for further investigation or resolution
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet QA, productivity, and other key performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Skills

Fluent English

Fluent Spanish

Customer Service

Call Center

Data Entry

Computer systems navigation

Education

High School Diploma

GED

Tools

IVR Systems

Web Chat Platforms

Computer Systems Navigation

Email Communication

Ethernet Connection

Job description

Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete associated tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, or grievances for further investigation or resolution
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet QA, productivity, and other key performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

High school diploma or GED required and 0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in English and the specified secondary language
Ability to speak, write, and translate in Spanish and English
Ability to pass all pre-employment screenings, including a background check
High school diploma or GED/equivalent
Must live in or within 40 miles of Oklahoma City, or no more than one hour from the site
Customer service experience preferred
Call center service experience preferred
Reliable, high-speed internet service for home working
Minimum 40 Mbps download speed
Traditional wired high-speed connection such as cable or fiber
Cellular-network services and satellite internet are incompatible
Ability to connect the computer directly to the modem or router via Ethernet cable; Wi‑Fi connections are not allowed
Quiet, distraction-free workspace

Core Competencies

Demonstrates strong customer service skills, including the ability to communicate effectively in both English and Spanish. Proficient in navigating multiple computer systems for accurate data entry and documentation while meeting key performance metrics.

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