Bilingual Customer Service Representative

tbkbank; Oak Brook (IL); On-site; USD 26,000 - 39,000; Full time

Job summary

Triumph seeks a Bilingual Customer Service Representative to support funding processing and client communication in a fast-paced environment. You will be the friendly, detail-oriented contact managing inquiries in Serbian/Macedonian or Russian and ensuring submissions are accurate.

Join a team that values excellent service, risk-aware processes, and strong client partnerships. Collaboration, confidentiality, and clear training support are essential as you help our clients thrive.

Qualifications

• Associate or bachelor’s degree preferred (or four years of proven customer service experience).
• At least one year of customer service experience in a fast-paced setting.
• Freight, transportation, factoring, or logistics experience a plus.
• Strong skills in Microsoft Office and Google Suite.
• Ability to multitask while meeting deadlines without sacrificing service quality.
• Excellent communication skills—written, verbal, and phone etiquette.
• Bilingual Serbian/Macedonian or Russian required.

Responsibilities

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph's processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

Skills

Excellent communication

Multitasking

Customer service

Education

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Google Suite

Job description

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Job Title: Bilingual Customer Service Representative

Role Summary:

Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you'll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.

Day in the Life:

Each day, you'll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You'll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service-while supporting the success of our clients.

What You'll Be Doing:

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph's processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

What Makes You a Great Fit:

• Associate or bachelor's degree preferred (or four years of proven customer service experience)
• At least one year of customer service experience in a fast-paced setting
• Freight, transportation, factoring, or logistics experience a plus
• Strong skills in Microsoft Office and Google Suite
• Ability to multitask while meeting deadlines without sacrificing service quality
• Excellent communication skills-written, verbal, and phone etiquette
• Bilingual Serbian/Macedonian or Russian required.

Compensation Range:

Hourly: $19.62 - $27.48

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.