Bilingual Customer Service Representative

Amerit Consulting; New York (NY); On-site; USD 33,062; Full time

Job summary

A leading staffing firm is seeking a Lead Recruiting & Staffing Professional in Bronx, NY. This hybrid role focuses on managing customer service appointments and overseeing administrative tasks associated with gas service inspections. Candidates should possess strong Microsoft Office skills, bi-lingual abilities in Spanish, and a high school diploma. Competitive pay at $24/hr on W2 with options for overtime.

Qualifications

• Must demonstrate a high level of accuracy, even under pressure.
• Organized and flexible to handle multiple assignments.
• Ability to multi-task and manage high-volume administrative work.

Responsibilities

• Receive and schedule appointments for the Gas Service Line Inspection and Natural Gas Detector programs.
• Perform administrative work pertaining to job records and reconcile discrepancies.
• Research and resolve billing issues related to inspections.

Skills

Competency in Microsoft Excel

Competency in Microsoft Word

Competency in Microsoft Outlook

Excellent interpersonal skills

Bi-Lingual in Spanish

Analytical Skills

Call Center Support

Education

High School Diploma or GED

Job description

Overview

Lead Recruiting & Staffing Professional at Amerit Consulting

Location: Bronx, NY

Duration: 6 months+ Contract with high possibility of extension!!!

Pay rate: $24/hr on W2

Note

• Hybrid role. Training will be onsite
• Work Schedule: M-F, possibility for Saturday | 7am - 3:30pm (40 hours/week)
• Over-time: Yes, not mandatory but optional
• Industry Background: Customer Service - Call Center Experience - Utilities

Job Description

• High School Diploma or GED
• Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
• Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
• Perform a high volume of administrative work pertaining to job records.
• Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.
• Utilize various internal and external systems to reconcile any discrepancies regarding records.
• Research and resolve billing issues related to fines for failure to complete inspections.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Qualifications

• Must have technical or professional skills:
• Competency in Microsoft Excel, Word, and Outlook
• Well organized, detail oriented and flexible to handle multiple assignments.
• Demonstrate a high level of accuracy, even under pressure.
• Excellent interpersonal and telephone skills.
• Ability to multi-task
• Bi-Lingual in Spanish
• Analytical Skills
• Call Center Support

Soft Skills

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Contact

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925-297-5994