Bilingual Customer Service Representative

JENOPTIK Smart Mobility Solutions; Jupiter (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where you will play a vital role in assisting customers with traffic violations. This position offers a dynamic environment where you will utilize your bilingual skills in English and Spanish, and your proficiency in Microsoft Office. You will be responsible for ensuring compliance with local regulations while providing comprehensive resolutions to customer inquiries. If you are passionate about delivering exceptional service and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• At least 2 years of relevant experience in customer service.
• Proficient in Microsoft Office and willing to learn proprietary software.

Responsibilities

• Provide information and services regarding traffic violations.
• Monitor service request workflow and assist with backlog requests.

Skills

Fluent in English

Fluent in Spanish

Strong communication skills

Personal effectiveness

Problem solving

Strategic thinking

Typing speed of at least 30 wpm

Education

High School Diploma or GED

Degree-level education

Tools

Microsoft Office (Excel, Word, PowerPoint)

Zendesk

SAP or similar ERP/MRP systems

Job description

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POSITION OVERVIEW:

The Customer Service Specialist is responsible for leading efforts in providing information and services to all customers regarding traffic violations.

ESSENTIAL RESPONSIBILITIES:

• Review traffic violations
• Process payments
• Maintain knowledge of customer rules and regulations
• Ensure work complies with local rules
• Provide comprehensive resolution to customer inquiries

ADDITIONAL RESPONSIBILITIES:

Besides routine processing duties, Customer Service Specialists will:

• Monitor service request workflow (Fresh Desk Tickets)
• Assist with backlog and incoming requests
• Create and maintain Knowledge Management Materials (Training Documents, SOPs, etc.)

Further duties include:

• Assist with special projects
• Review transactions for accuracy, correct errors, escalate issues
• Contribute to root cause analysis (RCA)
• Perform other duties as assigned
• Work effectively in a team environment
• Demonstrate professionalism and high business ethics

REQUIREMENTS:

• Fluent in English and Spanish
• High School Diploma or GED
• At least 2 years of relevant experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ability to pass background checks
• Willing to learn proprietary software
• Strong communication skills
• Location: Jupiter, Florida
• Soft skills: personal effectiveness, problem solving, strategic thinking
• Typing speed of at least 30 words per minute
• Maintain confidentiality
• Legal work eligibility in the U.S.

DESIRED SKILLS:

• Degree-level education
• Experience with Zendesk
• Experience with SAP or similar ERP/MRP systems

PHYSICAL REQUIREMENTS:

Employees must occasionally stand, walk, sit, use hands, reach, climb stairs/ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. Reasonable accommodations can be provided for disabilities.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Public Safety

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