Client Success Manager

Metergy Solutions Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent health coverage

Life insurance benefits

401K with company match

Summer hours

Regular social events

Job summary

Metergy Solutions Inc. is seeking a Client Success Manager to nurture high-value client relationships and drive successful post-sale outcomes.

You will serve as the primary contact for property managers and owners, ensuring alignment with sales, onboarding, billing, and field services to deliver exceptional service and measurable results. The role emphasizes proactive communication, risk mitigation, and strategic expansion opportunities, with a focus on multi-family portfolios and utility

Qualifications

• 5+ years of experience in a customer service role with a B2B focus.
• Excellent written and verbal skills.
• Ability to prioritize, solve, and escalate challenges or opportunities as needed.
• Strong decision making and analytical skills.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• CRM databases experience (Salesforce and CC&B) is a plus.

Responsibilities

• Own the end-to-end post-sales client experience as primary contact for property managers and owners.
• Partner with Sales during late-stage deals and handoffs for a seamless transition.
• Collaborate with Onboarding to support implementations and risk mitigation.
• Coordinate with Field Services and Billing on site visits and billing needs.
• Provide timely responses to client inquiries and requests.
• Develop and maintain success plans with objectives, timelines and stakeholders.
• Lead regular client touchpoints and executive reviews with performance insights.
• Monitor client health and identify retention risks and expansion opportunities.
• Advocate for the client internally and escalate issues when needed.

Skills

Relationship management

Client communication

Written communication

Analytical thinking

MS Office

CRM (Salesforce)

Prioritization

Education

University/College preferred or equivalent

Tools

Salesforce

CC&B

Job description

About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long‑term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in‑suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large‑scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market‑leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high‑performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary:

The Client Success Manager role develops strong, positive, business‑to‑business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

Responsibilities:

• Own the end‑to‑end post‑sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
• Partner closely with Sales during late‑stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
• Collaborate with the Onboarding team to support implementations, create risk mitigation strategies.
• Work jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution.
• Provide timely responses to client inquiries, in coordination with internal teams.
• Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
• Lead regular client touchpoints, including in‑person meetings with day‑to‑day contacts up to executive‑level reviews, to communicate performance and insights
• Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.
• Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs.
• Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.
• Experience handling multi‑family residential portfolios, billing services, and utility management is a plus but not a necessity.

Qualifications:

• University/College preferred or equivalent work experience in related field
• Minimum of 5 years’ experience in a customer service role with a business‑to‑business focus
• Excellent written and verbal skills
• Ability to prioritize, solve, and where appropriate, elevate challenges or opportunities
• Strong decision making and analytical skills
• Proficiency with MS Office, specifically Word, Excel and PowerPoint
• Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

$90,000 - $120,000 a year

The listed range is base salary and does not include other types of benefits like bonuses.

• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• 401K plan with immediate company match
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.