Bilingual Customer Service Representative

Insight Global; Deerfield Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global in Florida is seeking a dispatch operations professional to manage daily order scheduling, driver coordination, and delivery management, ensuring top-tier customer service and efficient operations. You will take customer orders, dispatch drivers, monitor delivery execution, coordinate with plants and internal teams, and resolve issues arising from routing and logistics.

The role requires strong communication, problem-solving, and the ability to handle high call volumes in a

Responsibilities

• Take customer orders, schedule deliveries, and dispatch drivers.
• Maintain accurate and timely order entry.
• Monitor delivery execution and adjust schedules.
• Coordinate with plants, drivers, and internal teams.
• Monitor external factors to optimize routing.
• Resolve transportation conflicts and customer issues.
• Maintain communication with stakeholders.
• Apply problem-solving skills to operational challenges.
• Handle high call volumes professionally.

Job description

This role is responsible for executing daily dispatch operations, including order scheduling, driver coordination, and delivery management, while ensuring high customer service and operational efficiency.

Responsibilities Include The Following:

• Take customer orders, schedule deliveries, and dispatch drivers.
• Maintain accurate and timely order entry.
• Monitor delivery execution and adjust schedules.
• Coordinate with plants, drivers, and internal teams.
• Monitor external factors to optimize routing.
• Resolve transportation conflicts and customer issues.
• Maintain communication with stakeholders.
• Apply problem-solving skills to operational challenges.
• Handle high call volumes professionally.