Bilingual Customer Service Representative

pagemployeejobboard; Arizona; On-site; USD 28,000 - 29,000; Full time

Job summary

Penske Automotive Group is hiring a Customer Service Representative to be the first point of contact for guests, answering calls and assisting with general questions across top automotive brands.

You can earn $20–$21 per hour with monthly bonuses up to $125 for speed to answer and quality/call performance, plus up to $300 more in bonus opportunities. High school diploma or GED is required.

Qualifications

• High School Diploma or GED is required.
• Call center or customer service experience is a plus.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Answer inbound customer calls
• Assist customers with general questions
• Accurately document customer interactions
• Provide outstanding customer service in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

Skills

Communication skills

Customer service mindset

Multitasking

Fast-paced environment

Bilingual English/Spanish

Call center experience

Education

High School Diploma or GED

Associate's degree

Job description

Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group

Love helping people? Looking for more than just a job?

Join Penske Automotive Group's Customer Care Team and become the first point of contact for our guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Why Join Penske?

Career Growth Starts Here

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities

Fast-Track Your Earnings

In addition to the $20 or $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

• Up to $125/month Speed to Answer Bonus
• Additional $1/hr Quality & Call Performance Bonus

That's up to an additional $300 per month in bonus opportunities on top of your regular pay.

Comprehensive Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
  

Full Job Description: The Human Touch

• Answer inbound customer calls
• Assist customers with general questions
• Accurately document customer interactions
• Provide outstanding customer service in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

What We're Looking For

• Positive, professional communication skills
• Strong customer service mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable navigating multiple computer systems
• Detail-oriented, dependable, and team-focused
• Call center or customer service experience is a plus, but not required
• Bilingual English/Spanish candidates are encouraged to apply

Requirements: High School Diploma or GED

Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and proceduresAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Position Type/Expected Hours of Work

Works evening, weekend, and holiday work hours as required

Required Education and Experience

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.