Bilingual Customer Service Rep – Spanish

Byram Healthcare; Anaheim, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan

Flexible spending

Life insurance

Disability coverage

Assistance program

Parental leave

Domestic partners

Well-being programs

Job summary

Accendra Health is seeking a bilingual Spanish-speaking customer service representative in Anaheim, CA to provide a positive experience by educating patients on products and services and processing supply orders in a high-volume inbound call center.

The role requires a High School Diploma, 1-2 years of customer service experience, and bilingual Spanish/English skills; call center experience is preferred. This on-site position offers comprehensive teammate benefits and a 40-hour work week.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English—Required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Utilize resources to troubleshoot and resolve patient issues.
• Use full product knowledge of at least two Byram therapies to service patients.
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team.
• Consistently meet and attain required KPIs.
• Perform other duties as required.

Skills

Customer service

Bilingual Spanish

MS Office

Multitasking

Communication

Education

High School Diploma

Tools

CRM software

Job description

Accendra Health is seeking a bilingual Spanish-speaking customer service representative in Anaheim, CA to provide a positive experience by educating patients on products and services and processing supply orders in a high-volume inbound call center.

The role requires a High School Diploma, 1-2 years of customer service experience, and bilingual Spanish/English skills; call center experience is preferred. This on-site position offers comprehensive teammate benefits and a 40-hour work week.