Bilingual Customer Service Rep — Claims & Data Entry

American-Freedom-Insurance; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

401K with company match

Health & wellness plans (HMO/PPO)

Job summary

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role emphasizes accuracy, follow-through, and professional phone communication, with a path for long-term growth within a financially stable company.

The position requires fluency in Spanish and English, customer service experience, and strong data entry skills.

Qualifications

• Fluency in Spanish and English (verbal and written).
• 1+ year of customer service, call center, or collections experience preferred.
• Typing speed of at least 30 WPM.
• High school diploma or equivalent (insurance experience a plus).

Responsibilities

• Handle inbound customer calls with professionalism and efficiency.
• Guide customers through the initial claims process with clarity and empathy.
• Accurately enter and maintain confidential customer data.
• Resolve routine inquiries while escalating complex issues appropriately.
• Meet quality, accuracy, and productivity expectations.

Skills

Bilingual Spanish-English

Customer service experience

Education

High school diploma or equivalent

Job description

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role emphasizes accuracy, follow-through, and professional phone communication, with a path for long-term growth within a financially stable company.

The position requires fluency in Spanish and English, customer service experience, and strong data entry skills.