Bilingual Customer Service Rep

Integrity Staffing Solutions; Midlothian (TX); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Weekly pay

Day 1 benefits including medical, dent

Telemedicine

Employee assistance program

401(k) program

401(k) matching

Full health benefits package including

life insurance

Paid time off

Employee discounts

Career development

Job summary

Integrity Staffing Solutions in Midlothian, TX is seeking Customer Service Representatives for a fast-growing furniture retailer. These full-time, temp-to-hire roles offer $18.00 per hour and conversion opportunities after 520 hours; ideal candidates have at least 1 year of customer service experience and strong communication skills.

The positions are in-person, bilingual English and Spanish preferred, with weekly pay and comprehensive benefits once converted.

Qualifications

• 1+ year of customer service experience (retail preferred).
• Bilingual in English and Spanish preferred.
• Strong communication and phone etiquette.
• Ability to multitask and solve problems.

Responsibilities

• Respond promptly to customer inquiries via phone, routing software, and Zendesk.
• Provide accurate details about upcoming deliveries.
• Handle customer complaints with empathy and professionalism.
• Maintain knowledge of product offerings and promotions.
• Resolve delivery or return issues effectively.

Skills

Customer service experience

Multilingual English/Spanish

Strong communication

Multitasking

Tools

Zendesk

Routing software

Job description

We’re hiring enthusiastic Customer Service Representatives in Midlothian, TX for a growing furniture retailer! These full-time, temp-to-hire positions pay $18.00/hour with conversion opportunities after successful completion of required hours. Ideal candidates will have at least 1 year of customer service experience, strong communication skills, and a passion for delivering top-tier support.

CANDIDATE MUST BE BILINGUAL IN ENGLISH AND SPANISH

These are temp-to-hire positions – convert to a full-time employee after 520 hours of work!

Benefits & Perks:

• Weekly pay
• Day 1 benefits including medical, dental, and Telemedicine
• Employee assistance program
• 401(k) program

Perks once you convert to full-time:

• 401(k) matching
• Full health benefits package including life insurance
• Paid time off
• Employee discounts
• Career development

About the Role:

Our client, a fast-growing furniture retailer with 16 locations across Texas, Oklahoma, and Louisiana, is committed to delivering high-quality living room, bedroom, dining, mattress, and accent furniture. As a Customer Service Representative, you will be the first point of contact for customers, ensuring an exceptional experience from inquiry to delivery.

Pay Rate:

$18.00/hr

Available Shift Times:

• Tuesday-Saturday -8am-5pm

Key Responsibilities:

• Respond promptly to customer inquiries via phone, routing software, and Zendesk
• Provide accurate details about upcoming deliveries
• Handle customer complaints with empathy and professionalism
• Maintain knowledge of product offerings and promotions
• Resolve delivery or return issues effectively

Key Requirements:

• 1+ year of customer service experience (retail preferred)
• High-energy, positive personality
• Strong communication and phone etiquette
• Multilingual skills a plus (Spanish preferred)
• Must be able to multitask and problem-solve
• Must be able to commute to Midlothian, TX 76065
• In-person position only

About Integrity Staffing

Opportunity is everything.

At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you’re looking to grow your career, or just need a part-time gig, you’ve come to the right place. We’ve got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.

Integrity Staffing Solutions is an Equal Opportunity Employer.

Our Use of AI - We utilize artificial intelligence and automated decision-making tools provided by third-party vendors as part of our candidate recruitment, screening, evaluation, and matching services. The AI Tools may perform functions including: screening resumes, conducting preliminary interviews, assessing qualifications, matching candidates to jobs, and generating candidate insights or recommendations. The AI Tools provide recommendations only and do not make final employment decisions. The AI Tools' recommendations are reviewed by Integrity staff, who retain full authority to interview, evaluate, select, and hire candidates.