Bilingual Customer Support Specialist — Paint & Coatings

Sherwin Williams; Medford (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual in English and Spanish with strong communication skills.
• Experience delivering customer service in a retail setting preferred.
• Ability to guide customers on products and process sales/returns.

Responsibilities

• Engage customers in-store and by phone to resolve issues.
• Provide expert product guidance on paints and coatings.
• Process sales and returns accurately and efficiently.
• Resolve service issues in both English and Spanish.
• Collaborate with sales associates to support store operations.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.