Bilingual Customer Service Healthcare Representative - Statewide in Florida

The Results Companies; Orlando (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare customer service is seeking dedicated individuals to join their remote team. This role offers a starting salary of $13/hr during training, with opportunities for growth and flexible hours. You will engage in meaningful interactions, assisting clients with healthcare inquiries and ensuring their satisfaction. If you are bilingual, possess strong problem-solving skills, and thrive in a collaborative environment, this is an exciting opportunity to make a positive impact while enjoying a supportive and fun workplace culture.

Benefits

Work from Home

Flexible Availability

Collaborative Culture

Career Growth Opportunities

Qualifications

• High school diploma or GED required.
• Fluent in both English and Spanish.
• Intermediate/advanced technical proficiency.

Responsibilities

• Assist members with healthcare-related inquiries.
• Handle inbound and outbound calls for customer support.
• Ensure customer satisfaction through timely assistance.

Skills

Fluent in English

Fluent in Spanish

Customer Service Skills

Problem-Solving Skills

Typing Speed (25 WPM)

Education

High School Diploma or GED

Tools

Multiple Software Systems

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Salary starting at $13/hr during training, with pay rates varying by program fit
- Opportunity to work from home in a dedicated workspace
- Engage in meaningful interactions that positively impact members' lives
- Join a company with a strong track record of reimagining customer experiences
- Be part of a high-performing, collaborative, and fun culture
- Flexible availability options between 7 am and 2 am EST, 7 days a week

What to Expect (Job Responsibilities):
- Assist members with a variety of healthcare-related inquiries, including insurance plan reviews and appointment scheduling
- Handle both inbound calls and outbound campaigns to inform customers of relevant changes
- Communicate effectively while navigating multiple systems to provide accurate assistance
- Work collaboratively with team members and partners to resolve customer issues
- Ensure customer satisfaction by providing timely and empathetic support

What is Required (Qualifications):
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type a minimum of 25 words per minute
- Intermediate/advanced technical proficiency for multitasking during customer interactions
- Open availability to work between 7 am and 2 am EST, 7 days a week

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare
- Familiarity with healthcare terminology and insurance processes
- Strong problem-solving skills and ability to work under pressure
- Previous experience working in a remote environment
- Proficiency with multiple software systems and applications

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