Bilingual Customer Service Healthcare Representative - Statewide in Florida

ResultsCX; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Healthcare Agent, where you will play a vital role in assisting customers with their healthcare inquiries. This position offers the opportunity to work remotely while providing essential support to members in need. You'll be part of a dedicated team that makes a real impact on people's lives, ensuring they have the resources and information they need. With a focus on diversity and equal opportunity, this role is perfect for those who are bilingual in Spanish and English and have a passion for helping others. Embrace this chance to grow in a dynamic environment while making a difference.

Qualifications

• Fluent in English and Spanish for effective communication.
• Ability to type 25 words per minute for efficient handling of inquiries.

Responsibilities

• Assist customers with healthcare-related inquiries and insurance plan changes.
• Handle inbound and outbound calls to inform customers about important updates.

Skills

Bilingual Spanish-English

Typing Skills

Technical Skills

Education

High school diploma or GED

Tools

Windows 10

VoIP USB headset

Webcam

Job description

JOB DESCRIPTION

Job Attributes

• Job ID: 25610812
• Req ID: U11929
• Job Type: Full Time
• Job Location: US - Florida - Remote

Language Requirement: Bilingual Spanish-English

Give me the basics!

Our Florida Healthcare agents assist ResultsCX customers with healthcare-related inquiries, including reviews and change requests on insurance plans, scheduling appointments, helping members find primary care physicians, and more. We handle inbound and outbound calls to inform customers about important changes.

What do we do?

For example, we recently helped an elderly member who was confused about her stipend and was at risk of not having funds for groceries. Our team worked quickly to refresh her stipend and ensure she could buy food, demonstrating the real-life impact of our work.

What should I bring to the interview?

• Education: High school diploma or GED
• Language: Fluent in English and Spanish
• Typing Skills: Ability to type 25 words per minute
• Technical Skills: Intermediate/advanced proficiency in toggling between multiple systems
• Availability: Open availability between 7am-2am EST, 7 days a week
• Pay Expectation: Starting at $13/hr during training; rates vary by program

Can I work from home?

To work remotely, you must:

• Reside in Florida
• Have a PC or laptop with Windows 10 (no Mac, Chromebook, tablet, or smartphone)
• High-speed internet with at least 10 Mbps download and 6 Mbps upload
• Connect directly via Ethernet (Wi-Fi not acceptable)
• Have at least 2 monitors, each 13 inches or larger
• Use a VoIP USB headset with microphone and a webcam
• Have a dedicated, quiet workspace

Additional equipment tests will be conducted during the interview.

About ResultsCX

We are a customer experience partner to Fortune 100 and 500 companies, with over 30 years of experience. Our services include analytics, contact center solutions, and AI-powered platforms. We are committed to diversity and equal opportunity employment.