Bilingual Customer Service - Donor Support Technician

CSL; Fort Wayne (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

CSL in Fort Wayne, IN is seeking a Donor Pheresis Technician to support the pheresis process and donor care. This role requires preparing donors and equipment, monitoring the procedure, and documenting events using a PDA.

The position emphasizes accuracy, safety, and confidentiality in a healthcare setting, with potential cross-training and bilingual requirements as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reaction during or after pheresis and notify staff as needed.
• Record incidents with PDA, including machine alerts, alarms, volume variances and donor adverse events.
• Link equipment and consumables used in the pheresis process to the appropriate donor in the system.
• Inform Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Follow HSE and OSHA policies; promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.

Skills

PDA usage

Basic math

Confidentiality

Cross-training

Bilingual skills

Education

High school diploma or equivalent

Tools

Pheresis equipment

Donor information system

Job description

Work Schedule

• Available to work 6 to 8-hour shifts between 5:00 AM and 9:00 PM
• Availability required Monday through Friday and every other weekend
• Primary schedule consists of evening/closing shifts (2:00 PM to approximately 9:00 PM)
• Must be able to work rotating opening shifts beginning at 5:00 AM

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.