Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

CSL Plasma in Charlotte, NC is seeking a Pheresis Processor to prepare donors, the donor area and equipment for the pheresis process, and to monitor the procedure.

You will ensure proper machine setup, respond to alarms, document incidents in the PDA, and maintain a clean, safe work environment while following HSE and OSHA guidelines. The role may require cross-training and bilingual skills at the organization's discretion.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience in medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for pheresis.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain awareness of donor reactions and notify staff as needed.
• Record incidents and machine data in the PDA and donor information system.
• Link equipment and soft goods to the donor in the PDA.
• Maintain a clean, safe work environment and ensure supplies are available.

Skills

Basic math

Bilingual abilities

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.