Bilingual Customer Service Associate - Warranty & Support

Techtronic Industries - TTI; Anderson (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Bilingual Customer Service Associates on 1st shift. Interviews and offers will be extended while onsite. Starting pay is $17.11/hour with a comprehensive benefits package including tuition assistance, 401(k), and health coverage.

Position requires high school diploma, call center experience, and strong communication skills. Weekend work is required; 1st Shift: Mon-Fri, 9:00 am - 6:00 pm.

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Bilingual

Phone skills

Verbal communication

Written communication

MS Word

MS Excel

Access (plus)

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Bilingual Customer Service Associates on 1st shift. Interviews and offers will be extended while onsite. Starting pay is $17.11/hour with a comprehensive benefits package including tuition assistance, 401(k), and health coverage.

Position requires high school diploma, call center experience, and strong communication skills. Weekend work is required; 1st Shift: Mon-Fri, 9:00 am - 6:00 pm.