Customer Service Associate – 1st Shift (Job Fair)

TTI Group; Anderson (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

tuition assistance

401(k)

medical/dental/vision coverage

vacation

holidays

Job summary

TTI Power Equipment in Anderson, SC is hiring a Customer Service Associate to join the Customer Engagement Department on 1st shift. This role handles inbound calls, assists customers with warranty questions, and provides accurate pricing and order details.

We offer competitive wages and a comprehensive benefits package, including tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Weekend work is required, with 9:00 am–6:00 pm Monday–Friday schedule.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service or call center with inbound calls.
• Strong written and verbal skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with MS Word and Excel; Access a plus.
• Weekend work required.

Responsibilities

• Respond to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Call center

Phone skills

Written skills

Verbal skills

Education

High school diploma

Tools

Microsoft Word

Excel

Access

Job description

TTI Power Equipment in Anderson, SC is hiring a Customer Service Associate to join the Customer Engagement Department on 1st shift. This role handles inbound calls, assists customers with warranty questions, and provides accurate pricing and order details.

We offer competitive wages and a comprehensive benefits package, including tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Weekend work is required, with 9:00 am–6:00 pm Monday–Friday schedule.