Bilingual Customer Service and Sales Representative - Work at Home

Asurion; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Keep the same shift for 6 months

Two weeks of vacation, three sick days

Three personal days yearly

Two consecutive days off weekly

Full benefits after 30 days

Job summary

Asurion is seeking a Bilingual Customer Care Representative to handle inbound wireless insurance claims from a home-based position in New Brunswick. You will answer calls, guide customers through claims, resolve issues on the first contact, and promote our In-Home warranty services on every call.

Two weeks of vacation, comprehensive benefits after 30 days, and a flexible shift-bid schedule are offered. English and French fluency with strong communication skills are required.

Qualifications

• MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
• At least 1 year of customer service experience
• Excellent customer service and communication skills
• PC literacy (Windows, web navigation) and 25 WPM typing
• Must be able to work a flexible schedule
• The schedule is subject to a shift bid process
• Must be located in New Brunswick

Responsibilities

• Answer incoming calls from customers regarding their insurance policies
• Walk customers through claim procedures when necessary
• Provide 1 call resolution
• Follow up with customers when needed either via email or callback
• Ensure all company required procedures are followed
• Provide pertinent and timely information to all customers
• Offer upgraded products/services to customers

Skills

Customer service

Communication skills

Typing 25 WPM

PC literacy

Tools

Windows

Web navigation

Job description

Bilingual Customer Care Representative, Work at Home (New Brunswick, Canada)

We are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail.

This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. Additionally, you will be responsible for selling our In-Home warranty service to customers on every call.

This position is a work at home position in New Brunswick

You will:

• Answer incoming calls from customers regarding their insurance policies
• Walk customers through claim procedures when necessary
• Provide 1 call resolution
• Follow up with customers when needed either via email or callback
• Ensure all company required procedures are followed
• Provide pertinent and timely information to all customers
• Offer upgraded products/services to customers

REQUIRED QUALIFICATIONS:

• MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
• At least 1 year of customer service experience
• Excellent customer service and communication skills
• PC literacy (Windows, web navigation) and 25 WPM typing skills
• Must be able to work a flexible schedule
• The schedule is subject to a shift bid process
• Must be located in New Brunswick

PERKS:

• Keep the same shift for 6 months
• Two weeks of vacation, three sick days and three personal days yearly
• Two consecutive days off weekly
• Full benefits after 30 days

EARNING POTENTIAL:

• Base hourly Rate (English): $21.00
• Base hourly Rate (Bilingual): $24.00
• The hourly incentive for hours worked after 5 pm and weekend shifts: $0.50
• Monthly Bonus plan: Up to $600/month

Représentant du service à la clientèle

Nous sommes à la recherche de candidats ayant une excellente approche vis-à-vis de la clientèle, une bonne maîtrise de l’informatique, de bonnes compétences en communication et un grand souci du détail. Il s’agit d’un poste permanent à temps plein. Dans le cadre de vos fonctions, il vous incombera de traiter les appels entrants des clients concernant des réclamations d’assurance pour les combinés sans fil.

Vos tâches:

• Répondre aux appels entrants des clients concernant leurs polices d’assurance.
• Accompagner les clients à travers les procédures de réclamation, au besoin.
• Résoudre les problèmes des clients en un seul appel.
• Effectuer un suivi auprès des clients, au besoin, par courriel ou téléphone.
• S’assurer que toutes les procédures requises par l’entreprise sont suivies.
• Fournir des renseignements pertinents et en temps opportun à tous les clients.

Qualifications requises:

• Au moins une année d’expérience dans le domaine duserviceà la clientèle
• Excellentes habiletésdecommunication,enfrançais et en anglais,(oraletécrit)etêtreorienté versleserviceàlaclientèle
• Connaissances en informatique (Windows, web, etc)
• Dactylographie: un minimum de 25 mots par minute
• Dois être capable de travailler selon un horaire flexible.

Avantages:

• Même quart de travail pendant sixmois
• Deuxsemaines de vacances, troisjours de congé de maladie et troisjours de congé personnel par année
• Deuxjours de congé consécutifs par semaine
• Avantages sociaux complets après 30jours

Potentiel de Rémunération:

• Taux horaire de base (anglais): 21,00$
• Taux horaire de base (bilingue): 24,00$
• Prime horaire pour les heures travaillées après 17h et les quartsde fin de semaine: 0,50$
• Régime de primes mensuelles: Jusqu’à 600$/mois