Furniture & Bedding Claim Resolution Specialist (Bilingual)

Phoenix-A.m.d.-Internationa; California (MO); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Company events

Dental care

Extended health care

Life insurance

Paid time off

Profit sharing

Store discount

Vision care

Work from home

Job summary

Phoenix A.M.D. International Inc. is seeking a motivated bilingual Claims Resolution Specialist to join our remote team. You will manage Service Plan claims from start to finish, communicating with customers by phone and email to provide updates and resolve issues.

You’ll document activity in the claims system, prioritize fast-paced work, and collaborate with retailers, service technicians, and team members to meet SLAs while delivering excellent customer service.

Qualifications

• Fluent in English and French (spoken and written).
• Experience in call centers or customer service preferred.
• Ability to use Outlook and Excel for daily tasks.

Responsibilities

• Communicate with customers by phone and email to provide updates and resolve claim-related issues.
• Manage claims from initiation through resolution while meeting service level expectations.
• Resolve open claims efficiently within established timelines.
• Accurately document claim activity and customer interactions in the claims management system.
• Build positive relationships with consumers, retailers, and service partners.
• Investigate claim concerns and identify effective solutions.
• Prioritize workload in a fast-paced, deadline-driven environment.
• Maintain professionalism, accuracy, and attention to detail.
• Collaborate with team members to achieve department performance goals.

Skills

Bilingual EN/FR

Customer-focused

Problem solving

Time management

Independent worker

Education

Secondary School (preferred)

Tools

Microsoft Outlook

Excel

Job description

Phoenix A.M.D. International Inc. is looking for a motivated and customer-focused Bilingual Claims Resolution Specialist to join our growing team. If you enjoy solving problems, helping customers, and working in a fast-paced environment where every day is different, we'd love to hear from you.

In this role, you'll be responsible for managing Service Plan claims from start to finish while delivering an exceptional customer experience. You'll work closely with consumers, retailers, and service technicians to ensure claims are resolved efficiently and professionally.

What You’ll Do:

• Communicate with customers by phone and email to provide updates and resolve claim-related issues.
• Manage claims from initiation through resolution while meeting service level expectations.
• Resolve open claims efficiently within established timelines.
• Accurately document claim activity and customer interactions in the claims management system.
• Build positive relationships with consumers, retailers, and service partners.
• Investigate claim concerns and identify effective solutions.
• Prioritize workload in a fast-paced, deadline-driven environment.
• Maintain a high level of professionalism, accuracy, and attention to detail.
• Collaborate with team members to achieve department performance goals.

You are the ideal person if you are:

• Fluent in both English and French (spoken and written).
• Customer-focused with excellent communication and interpersonal skills.
• A strong problem solver who enjoys finding solutions.
• Organized with exceptional time management skills.
• Able to work independently while managing multiple priorities.
• Adaptable and comfortable in a fast-paced environment.
• Resourceful with a willingness to learn new systems and processes.
• Empathetic, patient, and passionate about delivering outstanding customer service.
• Detail-oriented and committed to accuracy.
• Performance-driven and motivated to achieve goals.

Preferred Qualifications:

• Previous customer service or call centre experience.
• Experience using Microsoft Outlook and Excel.
• Furniture/bedding knowledge or warranty claims experience is considered an asset (training provided).

Training will be provided.

Job Types:

Full-time, Permanent.

Pay: $47,000.00 per year.

Benefits:

• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• Paid time off.
• Profit sharing.
• Store discount.
• Vision care.
• Work from home.

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred).
• Customer service: 1 year (preferred).

Language:

• French (required)

Work Location:

Remote.

If you are ready to make a difference in a company that values innovation and customer satisfaction, we invite you to bring your expertise to Phoenix AMD International Inc. Join us in shaping the future of lifestyle protection services—your next career adventure awaits.