Bilingual Customer Service

Guidehouse; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time

401(k) Retirement Plan

Tuition Reimbursement

Health Savings Account

Short-Term Disability

Long-Term Disability

Employee Referral Program

Corporate Sponsored Events

Job summary

Guidehouse in San Antonio, TX is seeking a customer care professional to support loan product applications. This role involves engaging with customers to understand interest, guiding them through the completion of loan paperwork, and ensuring accuracy for timely processing.

Ideal candidates have strong communication, attention to detail, and the ability to work independently in a fast-paced environment; bilingual Spanish is required. Office hours are 7:00 AM–6:00 PM CT, Monday through Friday.

Qualifications

• High School Diploma/GED and 1 year of experience or 3 years of relevant equivalent experience in lieu of diploma/GED.
• 0-2+ years working within business, finance, application review or customer service.
• Bilingual Spanish
• PC skills in Windows, including Word and Excel.

Responsibilities

• Interact with customers to understand interest in loan products and guide completion of loan paperwork.
• Provide guidance related to loan applications and necessary documentation.
• Handle inbound/outbound calls with a focus on participant satisfaction.
• Manage workload with provided tools and resources while maintaining accuracy.

Skills

Strong verbal/written communication

Bilingual Spanish

Attention to detail

Critical thinking

Customer service

Education

High School Diploma/GED

Tools

Windows PC skills

Word

Excel

Job description

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

Guidehouse is a leading management consulting firm serving the public and commercial markets.

Our dedicated team delivers an exceptional customer experience through prompt interaction with customers interested in loan products. Our work may include detailed reviews of applications, loan operations support, customer care (inbound/outbound calling) and prospecting.

This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 7:00 AM CT - 6 PM CT.

What You Will Do:

Team members will work with customers to understand interest in loan products and provide guidance related to the completion of necessary loan application paperwork. To achieve this, team members will need:

• Strong verbal/written communication skills
• Bilingual spanish
• Attention to detail and critical thinking skills
• Dedication to participant satisfaction
• Ability to manage assigned workload with the provided tools and resources

What You Will Need:

• High School Diploma/GED and 1 year of experience or 3 years of relevant equivalent experience in lieu of diploma/GED.
• 0-2+ years working within the following sectors: business, finance, application review or customer service.
• Bilingual- spanish
• PC skills in a Windows environment are required.Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently with minimal supervision required.

What Would Be Nice to Have:

• 1+ year experience working with financial products or customer service setting.
• CRM experience

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.