BILINGUAL Customer Care Representative

Miracle-Ear, Inc.; Waco (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for growth within the company

Job summary

A leading hearing health care company seeks a Bilingual Customer Care Representative in Waco, TX. In this role, you will be the first point of contact for clients, providing exceptional customer service and support in both English and Spanish. You will schedule appointments, conduct marketing campaigns, and educate customers about services. Candidates should have experience in sales or customer service and a high school diploma. Join us in our mission to improve the quality of life for customers, bringing compassion and professionalism to every interaction.

Qualifications

• 1+ years of experience in high-volume sales, call center, or telemarketing.
• Able to type while listening attentively.
• Strong interpersonal skills to work with clients and colleagues.

Responsibilities

• Make outbound calls to schedule appointments with clients.
• Drive marketing campaigns through multiple channels.
• Educate customers on Miracle-Ear programs and resolve inquiries.
• Maintain accurate customer records.

Skills

Bilingual in English and Spanish

Excellent verbal and telephone communication skills

Strong problem solving and organizational skills

Experience in sales or customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amplifon Americas, parent company to Miracle-Ear, a world leader in hearing health care, has a strong demand for diverse, authentic, creative, and versatile talent for our Bilingual Customer Care Representative. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

As a Customer Care Representative, you are the customer’s first point of contact when they call in to our call center to make an appointment at one of our clinics. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role.

Key Responsibilities

• Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals.
• Drive marketing campaigns by being the first point of contact for customers engaged through multiple marketing channels (ex. Inbound/outbound calls, email, website inquiries, mail campaigns, etc.) and capturing customer data.
• Educate customers on Miracle-Ear programs, products, and services and resolve client inquiries.
• Maintain accurate customer records and update as necessary.
• Develop client rapport by providing best-in-class client experience for diverse customer base.
• Provide other duties as required which may include, but are not limited to reception support, admin support, Clinic support, and basic invoicing.

Qualifications in this role include, but are not limited to

• Bilingual in both English and Spanish
• 1+ years of experience in high-volume sales, call center environment, or telemarketing
• High school diploma or equivalent required
• Experience with Microsoft Office and comfortable with technology
• Excellent verbal and telephone communication skills
• Able to type while listening attentively while on the phone
• Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors.
• Strong problem solving and organizational skills
• Work Model: 100% in-person, on-site out of our corporate office in Waco, TX
• Work Schedule: Mon-Fri, 10am-7pm; one required Saturday a month 8:30am – 5pm

Preferred Experience and Skills

• Experience in sales, marketing, or the healthcare industry is an advantage

Benefits Offered

• Opportunities for growth within the department and company

About Us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.