Bilingual CTI Care Manager

Access: Supports for Living; Middletown (CA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Access: Supports for Living in Middletown, NY is seeking a Care Manager for the CTI program to support individuals transitioning from hospitals to the community. You will provide intensive case management, coordinate mental health, housing, and disability services, and advocate for participant independence and stability.

You'll collaborate with hospital discharge teams, CTI staff, and community providers, conduct field outreach, and document care plans in line with agency standards.

Qualifications

• Bachelor's degree in social work, psychology, or related field required.
• Minimum of one year of care/case management experience.
• Experience with mental health and/or intellectual and developmental disabilities preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Provide intensive case management services to individuals with complex needs.
• Ensure clients have access to mental health, medical, and community resources that support community integration.
• Coordinate care plans and adjust them according to evolving needs and goals.
• Facilitate coordination with hospital discharge teams, clinical staff, and community providers.
• Conduct field-based outreach and follow-up to ensure continuity of care.
• Support and empower clients to navigate systems independently and advocate for their needs.

Skills

Organizational skills

Time management

Problem-solving

Interpersonal communication

Systems navigation

Spanish language (plus)

Education

Bachelor's degree in social work/psychology

Job description

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we support. At Access, our Culture Playbook isn't a poster on the wall - it's how we show up for each other and for the people we support. You'll be part of a team that is: Clear about expectations, Supportive and accountable, Focused on outcomes that matter to people. And committed to helping people live the healthiest and fullest lives possible - while making sure out staff can do the same.

Location: Middletown, NY (Covers Orange and Rockland County) Rate of Pay: $27 Hours: M-F 930 am to 6 pm

OVERVIEW OF PRIMARY RESPONSIBILITES:

The Care Manager within the Critical Time Intervention (CTI) program plays a vital role in supporting individuals transitioning from institutional settings, such as hospitals, into the community. This position ensures continuity of care by providing intensive case management services and working collaboratively with internal CTI teams, hospital discharge teams, and community providers. The role emphasizes proactive coordination of mental health, housing, and developmental disability services while advocating for participant independence and long-term stability.

PRIMARY FUNCTIONS:

• Provide intensive case management services to individuals with complex needs.
• Ensure clients have access to mental health, medical, and community resources that support community integration.
• Coordinate care plans and adjust them according to the evolving needs and goals of each participant.
• Facilitate smooth transitions by collaborating closely with hospital discharge teams, clinical staff, and community service providers.
• Conduct field-based outreach and follow-up, ensuring continuity and consistency of care.
• Support and empower clients to navigate systems independently and advocate for their needs.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Participate in rotating on-call responsibilities one week per month.
• Complete documentation and reporting in alignment with agency standards.
• Work both independently in the field and collaboratively in a hybrid team office setting.
• Use agency vehicle or personal vehicle (mileage reimbursed) for client transportation and field visits.

QUALIFICATIONS AND ATTRIBUTES:

• Strong organizational and time management skills.
• Effective problem-solving and critical thinking abilities.
• Capacity to manage and prioritize complex caseloads.
• Demonstrated ability to work across systems (healthcare, housing, disability services).
• Empathetic, client-centered approach with strong interpersonal communication skills.
• Spanish language proficiency is a plus.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in social work, psychology, or a related field is required.
• Minimum of one year of experience in a care management or case management setting.
• Experience working with individuals with mental health needs and/or intellectual and developmental disabilities (I/DD) strongly preferred.

An Equal Opportunity Employer, including disability and Veterans