Bilingual CSR & Sales Support Specialist

AppleOne Employment Services; Thousand Oaks (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

AppleOne Employment Services is seeking a CSR / Sales Support Specialist in Thousand Oaks, CA. The role blends customer service, retail, and administrative tasks to support members, volunteers, and community programs.

The ideal candidate will be energetic, organized, proficient in Microsoft Office and Excel, and able to work both independently and as a team player. Bilingual English/Spanish highly preferred.

Qualifications

• 2–3+ years of customer service, retail, administrative, program, nonprofit, or volunteer support experience.
• Bachelor’s degree preferred.
• Bilingual English/Spanish highly preferred.
• Strong Microsoft Office skills, especially Excel.
• Experience creating reports and working with data.
• CRM experience, such as Salesforce, preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional, friendly, and customer-focused.
• Ability to work independently while also being a strong team player.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist customers and members to ensure a positive experience.
• Support sales and program operations and data entry.
• Create reports and manage data in CRM.
• Coordinate with volunteers and teams to facilitate programs.

Skills

Customer service

Communication

Team player

Problem solving

Attention to detail

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Salesforce

Microsoft Office

Job description

AppleOne Employment Services is seeking a CSR / Sales Support Specialist in Thousand Oaks, CA. The role blends customer service, retail, and administrative tasks to support members, volunteers, and community programs.

The ideal candidate will be energetic, organized, proficient in Microsoft Office and Excel, and able to work both independently and as a team player. Bilingual English/Spanish highly preferred.