Bilingual CSR: Field & Financial Solutions Expert

atlascredit; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Group Health Insurance Plans

Optional Dental & Vision Coverage

Paid Vacation & Sick Time

Paid Major Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company, a family-owned financial institution, is seeking a Customer Service Representative to deliver outstanding customer experiences, assist with loan applications, account management, and field visits.

You will engage with customers in-office and in the field, handling inquiries, supporting collections with professionalism, and contributing to growing the customer base while maintaining accuracy and security.

Qualifications

• 1+ years of customer service or financial services experience.
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Problem solving

Communication

Active listening

Time management

Job description

Atlas Credit Company, a family-owned financial institution, is seeking a Customer Service Representative to deliver outstanding customer experiences, assist with loan applications, account management, and field visits.

You will engage with customers in-office and in the field, handling inquiries, supporting collections with professionalism, and contributing to growing the customer base while maintaining accuracy and security.