Bilingual CSR: English/Spanish (Financial Services)

AppleOne Employment Services; Gurabo (PR); On-site; USD 15,000 - 18,000; Full time

Job summary

AppleOne Employment Services seeks a Bilingual CSR (English/Spanish) for a temp-to-hire call center role in Gurabo, PR within the financial services sector. You will handle inbound/outbound calls, verify identities, and document transactions in internal systems.

The ideal candidate communicates clearly in both languages, excels in a fast-paced environment, and maintains confidentiality and accuracy while delivering strong customer service.

Qualifications

• High school diploma required.
• 1–2 years of customer service or call center experience preferred.
• Bilingual in English and Spanish, both verbal and written.
• Research, analyze, document, and resolve inquiries using internal systems.
• Strong typing, data entry, and documentation skills.
• Experience in regulated industries (banking/financial services) valued.

Responsibilities

• Answer inbound and outbound customer calls professionally.
• Provide support on financial products and services.
• Validate customer identity per security protocols.
• Document all interactions in CRM or internal systems.
• Resolve issues on first contact when possible; escalate as needed.
• Meet call quality and service level targets.

Skills

Bilingual English/Spanish

Typing speed & accuracy

Communication skills

Interpersonal skills

Documentation & data entry

Problem solving

Active listening

Confidentiality

Ability to work under pressure

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Internal platforms

Proprietary call center platforms

Job description

AppleOne Employment Services seeks a Bilingual CSR (English/Spanish) for a temp-to-hire call center role in Gurabo, PR within the financial services sector. You will handle inbound/outbound calls, verify identities, and document transactions in internal systems.

The ideal candidate communicates clearly in both languages, excels in a fast-paced environment, and maintains confidentiality and accuracy while delivering strong customer service.