Bilingual Content Evaluator (Vietnamese & English) for AI QA

Innodata Inc.; United States; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Innodata Inc. in the United States is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger.

You will evaluate and benchmark AI model responses against complex rubrics using provided business knowledge bases. This full-time, two-month role requires strong written English and Vietnamese, a customer service background, and the ability to follow multi-tier guidelines.

Qualifications

• Must have customer service experience across email, chat, or phone
• Excellent written English with tone and grammar accuracy
• Excellent written Vietnamese with tone and nuance
• Ability to follow multi-tier evaluation guidelines and rubrics precisely
• Comfort using web-based labeling interfaces and tools

Responsibilities

• Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions
• Benchmark informational and transactional queries against authoritative sources within the task UI
• Participate in dual-review processes and calibration audits to ensure inter-rater alignment
• Deliver precise evaluations in a timely manner

Skills

Customer service

English proficiency

Vietnamese proficiency

Analytical precision

Tech adaptability

Job description

Innodata Inc. in the United States is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger.

You will evaluate and benchmark AI model responses against complex rubrics using provided business knowledge bases. This full-time, two-month role requires strong written English and Vietnamese, a customer service background, and the ability to follow multi-tier guidelines.