Bilingual Content Evaluator (FR/EN) – Remote & Flexible

Innodata Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Innodata Inc. is hiring a Content Evaluator to perform bilingual (French and English) quality assessments of AI-supported customer interactions across social channels.

This role emphasizes accuracy, consistency, and adherence to evaluation rubrics. You will review AI responses, benchmark against authoritative sources, and participate in calibration sessions to ensure reliable scoring in a remote US-based setting.

Qualifications

• Must be fluent in both French and English.
• Able to review AI-generated customer interactions against rubrics.
• Strong attention to quality and accuracy.
• Comfort with enterprise AI evaluation processes.

Responsibilities

• Evaluate AI-customer interactions across multiple dimensions.
• Benchmark responses against FAQs, catalogs, and SOPs.
• Participate in dual-review calibration processes.
• Meet daily calibration targets and ensure inter-rater agreement.

Skills

Bilingual French/English

Attention to detail

Quality assurance

Analytical thinking

Job description

Innodata Inc. is hiring a Content Evaluator to perform bilingual (French and English) quality assessments of AI-supported customer interactions across social channels.

This role emphasizes accuracy, consistency, and adherence to evaluation rubrics. You will review AI responses, benchmark against authoritative sources, and participate in calibration sessions to ensure reliable scoring in a remote US-based setting.