Bilingual Content Evaluator (EN/VN) — Remote, Flexible Hours

Innodata Inc.; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

Remote work (US)

Job summary

Innodata Inc. is seeking a Content Evaluator who is fluent in Vietnamese and English to perform human quality evaluations for an enterprise AI customer support product.

The role focuses on evaluating AI interactions across multilingual channels (Instagram, WhatsApp, Messenger) with flexible hours and a remote setup in the United States. The ideal candidate has a customer service background, strong English and Vietnamese writing skills, and a disciplined, rule-driven approach to following complex

Qualifications

• Customer service background or experience in customer communications via email, chat, or phone.
• Exceptional written English with tone, brand voice, grammar, and nuance.

Responsibilities

• Model Evaluation: Review and score AI-generated customer interactions across dimensions such as action fidelity, faithfulness, hallucination, compliance, and tone.
• Intent & fact verification: Benchmark informational and transactional queries against official sources within the task UI.
• Quality assurance: Participate in dual-review processes and calibration audits to ensure consistency across evaluators.
• Deliver precise evaluation aligned with performance targets and project SLAs.

Skills

Customer service background

English proficiency

Vietnamese proficiency

Analytical precision

Tech adaptability

Job description

Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours

Remote - United States

Innodata(Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked.Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale.We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Role Overview
We are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.

What You’ll Own:

• Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff).
• Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
• Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
• Performance Targets: Deliver precise evaluation

You’ll Thrive in This Role If You Have:

• Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
• English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
• Vietnamese Proficiency: Exceptional written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuance.
• Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
• Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.

The expected hourly salary range for this position is up to $20 p/hour, based on experience, skills, and qualifications.

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

Accepted file types: pdf, doc, docx, txt, rtf

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