Bilingual AI Content Evaluator (EN/FR) - Quality Benchmarking

Innodata; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Innodata is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product across Instagram, WhatsApp, and Messenger. You will assess AI responses against structured rubrics using business knowledge bases.

Candidates should have strong English writing, plus French proficiency, and a background in customer service. You will participate in dual reviews, calibration, and strict adherence to evaluation guidelines.

Qualifications

• Customer service or contact center experience
• Strong written English with brand voice and nuance
• Strong written French with tone and nuance
• Ability to follow multi-tier evaluation guidelines and rubrics
• Comfort using web-based labeling interfaces and tools

Responsibilities

• Review and score AI-generated customer interactions across multiple dimensions
• Benchmark informational and transactional queries against authoritative sources
• Participate in dual-review processes and calibration audits
• Meet daily calibration targets and help establish ground-truth performance

Skills

Customer service background

English proficiency

French proficiency

Analytical precision

Tech adaptability

Job description

Innodata is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product across Instagram, WhatsApp, and Messenger. You will assess AI responses against structured rubrics using business knowledge bases.

Candidates should have strong English writing, plus French proficiency, and a background in customer service. You will participate in dual reviews, calibration, and strict adherence to evaluation guidelines.