Bilingual Consumer Lending Growth Specialist

Advance America, Cash Advance Centers, Inc.; Warsaw (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. is hiring a Bilingual Consumer Lending Sales Specialist in Warsaw, IN. The role focuses on driving customer acquisition through storefront and online channels while delivering exceptional service and meeting branch sales goals.

The position requires bi-lingual Spanish proficiency, strong interpersonal skills, and prior sales or customer service experience. Some college is a plus, and compliance with all regulations is essential.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Skills

Bilingual Spanish

Sales

Customer Service

Strong math skills

Education

High School Diploma or equivalent

Some college preferred

Job description

Advance America, Cash Advance Centers, Inc. is hiring a Bilingual Consumer Lending Sales Specialist in Warsaw, IN. The role focuses on driving customer acquisition through storefront and online channels while delivering exceptional service and meeting branch sales goals.

The position requires bi-lingual Spanish proficiency, strong interpersonal skills, and prior sales or customer service experience. Some college is a plus, and compliance with all regulations is essential.