Bilingual Community Program Coordinator (Belmont at Duck Creek)

Jobless; Garland (TX); On-site; USD 51,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Term life insurance

Employee Assistance Program (EAP)

Vision insurance

Voluntary life insurance

Pet insurance

Supplemental benefits

Safe Harbor 401(k) with 4% match

Paid time off + 14 paid holidays

Job summary

Project Access, Inc. is seeking a Resident Services Coordinator to design and implement programs that enhance community life for residents in multifamily housing.

You will connect residents with services, plan workshops, and build partnerships with local providers to deliver essential programs. Ideal candidates bring 4+ years in housing or social services, or a relevant degree, and demonstrate cultural competency while supporting diverse populations.

Qualifications

• Bilingual English/Spanish required.
• Four years of experience in multi-family housing or related fields or a Bachelor’s Degree in Social Work, Human Services, or related field.
• Minimum of one year experience in adult-centric community programs and serving diverse populations.
• Proficient with MS Office (Excel, Word, Publisher, Outlook); basic with Adobe Acrobat, Canva, Salesforce, Concur.
• Strong time management, administrative, and organizational skills.
• Self-starter, multi-tasker, and strong communicator.
• Physical ability to lift up to 30 pounds and perform tasks as required.

Responsibilities

• Implement core programs and services across four pillars: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building.
• Conduct outreach and survey resident needs aligned with pillars.
• Plan and facilitate resident workshops and group sessions, delivering topics directly when needed.
• Develop partnerships with local providers to deliver services and workshops.
• Organize monthly outreach including door-to-door and digital efforts.
• Recruit, train, and oversee volunteers and interns.
• Publish newsletters and track program outcomes data with focus on social impact.

Skills

Bilingual English/Spanish

Time management

Administrative

Organizational skills

Strong communicator

Self-starter

Multi-tasker

Driving ability

Driving license

Education

Bachelor's Degree in Social Work, Human Services, or related field

Tools

MS Office

Adobe Acrobat

Canva

Salesforce

Concur

Job description

The opportunity

The Resident Services Coordinator designs and implements programs that enhance community life for residents of all ages. They serve as a vital link between residents and services, creating value through targeted initiatives that address community needs. This role requires an innovative, proactive individual who excels in an autonomous environment, driving positive long-term outcomes through an understanding of the communities in which they serve.

What you'll do

• Implement core programs and services, which include connecting, engaging, and empowering residents across four initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building.
• Conduct outreach and survey resident needs through community engagement aligned with our four pillars.
• Independently plan, prepare, and facilitate resident-facing workshops and group sessions. When external partners are unavailable, deliver core topics directly to maintain consistency and resident engagement.
• Develop & maintain partnerships with local providers to deliver services and workshops.
• Plan & facilitate community-building events that foster safe and meaningful relationships between community members.
• Provide residents with information & referrals to access community resources and services, specifically connecting residents with nonprofit partners who deliver services within our four pillars framework.
• Support food distribution needs in the community, including maintaining food bank partnerships and distribution management.
• Develop and maintain strong relationships with the property management team, scheduling regular communication sessions.
• Organize and conduct monthly outreach requirements including door-to-door outreach, digital/virtual outreach, and physical presence in high-traffic locations.
• Recruit, select, train, and oversee volunteers and interns who support programming at the Resource Center.
• Use personal automobile to acquire program supplies and donations and attend offsite meetings (mileage reimbursed at IRS rate).
• Publish monthly newsletters and calendar of events.
• Collect & submit program outcomes data with emphasis on social impact data collection to measure outcomes within our four pillars.
• Provide input and adhere to budgets for resident service programs, including authority to utilize funds for contractors when needed.

What you'll bring

• Bilingual English/Spanish required
• Four years of experience in multi-family housing or related fields such as social services or community outreach; or a Bachelor's Degree in Social Work, Human Services, or related field.
• Minimum of one year experience in both:
• Adult-centric community programs
• serving diverse populations, demonstrating cultural competency and community awareness.
• Proficient with MS Office (Excel, Word, Publisher, Outlook). Basic with Adobe Acrobat, Canva, Salesforce, Concur.
• Strong time management, administrative, and organizational skills.
• Self-starter, multi-tasker, and strong communicator
• The physical activity of this position includes minimal bending, walking, kneeling, reaching, and step climbing. Able to lift up to 30 pounds, which includes large boxes of food for a supplemental food distribution program.

Credentials/Certifications

• Valid Driver's License, clean driving record, and current automobile insurance
• CPR & First Aid certified (or obtained within 90 days of hire)
• Successful completion of background check

The details

• This is a full-time, non-exempt position
• Schedule:
  • Tuesday through Friday: 10am-6:30pm
  • Saturday: 9am-5:30pm
• Location: Belmont at Duck Creek Apartments, 6202 Duck Creek Dr Garland, TX 75043
• Wage: $24.75/hr

Benefits offered

• Health insurance, dental insurance, short-term disability, term life insurance, and an Employee Assistance Program (EAP). Additionally, the following voluntary benefits are available at 100% employee cost: vision insurance, voluntary life insurance, pet insurance, and supplemental benefits.
• Safe Harbor 401(k) with 4% company match
• Paid time off + 14 paid holidays

Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.

Project Access participates in E-Verify

Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self-reliance and personal growth. Join the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed: www.project-access.org/success-stories/