Bilingual Community Navigator

FIRC; Silverthorne (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance and AD&D

401(k) Retirement Plan

Paid training and development

Ski passes and recreation discounts

Job summary

FIRC is seeking a full-time Bilingual Community Navigator to serve Summit County communities. Grounded in the CHW model, you will bridge residents with health, financial, and social services, offering coaching and advocacy with cultural sensitivity.

You will manage high-volume client support, referrals, and collaboration with internal and external partners, while maintaining accurate data and attending trainings.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree in Social Work, Human Service, Public Health, Healthcare Administration or related experience preferred.
• Bilingual English and Spanish required for effective communication.

Responsibilities

• Serve as a visible presence at community events and partner sites to connect with residents.
• Assist clients with applications, troubleshooting, and navigating health, financial, and social services.
• Provide coaching, referrals, and advocacy with honesty, integrity, and cultural sensitivity.

Skills

Tech savvy

Detail oriented

Autonomy

Time and stress management

Education

High school diploma or GED

Bachelor’s degree in Social Work, Human Service, Public Health, Healthcare Administration

Tools

Salesforce

PeakPro

Find Help

Microsoft Office

Video conferencing

Job description

Position Title: Bilingual Community Navigator

Department: Community Empowerment Program

Reports To: Community Empowerment Manager

Start Date: ASAP

Employment Class: Full Time

Pay Status: Non-exempt

Language: English and Spanish, required

Starting Pay Range: $24.50-$25.50 per hour (Actual pay will becommensuratewith skills and experience)

Job summary:

The Bilingual Community Navigator is a full-time, year-round position reporting directly to the Community Empowerment Manager. Grounded in the Community Health Worker (CHW) model, the Navigator serves as a trusted bridge between Summit County community members and the health, financial, and social services they need. This role leads FIRC’s Community Navigation service, providing accessible, high-volume support to a broad range of community members, including those who may not qualify for FIRC’s financial assistance programs but can still benefit from our expertise, coaching, and resources. Connecting with clients through internal and external referrals, partner collaborations, and website inquiries, the Navigator provides culturally responsive coaching and client advocacy, always acting in the client’s best interest with honesty and integrity.

Our benefits for Full-Time Year-Round employees include:

Over five weeks of paid time off (PTO) per year, and additional paid personal time-off as well as paid holidays.

Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)

Flexible Spending Account (FSA) for health and dependent care expenses

Health Savings Account (HSA)

Life Insurance and AD&D, covered by employer

Employee Assistance Program (EAP)

Short- and Long-Term Disability (STD, LTD)

Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)

403(b) Retirement Plan

Paid training and professional development opportunities

Discounted ski passes and access to shared ski medallion

Local recreation discounts and perks

The person we are looking for will:

Be tech savvy, detailed oriented and autonomous

Possess excellent time and stress management skills

Engage in ongoing learning to be flexible and adaptable

Primary Duties

Serve as a visible, trusted presence in the community, meeting people where they are at FIRC events, food markets, partner sites, and community gatherings throughout Summit County.

Conduct the standard number of weekly appointments, both in the office and in the community, to help individuals and families with applications, troubleshooting, and navigation of their situation.

Help clients understand and apply for health coverage and public benefits, including Medicaid/CHP+, Marketplace coverage, SNAP, TANF, WIC, and other assistance programs, through appointments, phone calls, and onsite event support.

Act as a community resource expert, connecting clients with community resources and other FIRC programs through warm referrals, solving barriers, and collaborating internally with FIRC staff and externally with partners across health, food, housing, financial, and social services.

Provide medical billing navigation, including support with medical bills, discounted care applications, and payment plans, along with health and resource education and referrals as appropriate.

Build and maintain relationships with community partners, meeting regularly to coordinate referrals, share information, and identify service gaps.

Conduct timely follow-up, track client progress, and enter and audit all required data accurately and on time, supporting FIRC’s commitment to accountability and continuous improvement.

Attend and complete required meetings, check-ins, and trainings as scheduled.

Additional Responsibilities

Perform outreach with partners and internal programs to offer and track additional services, information, and advocacy.

Stay current on key changes to public benefits and health coverage programs that may affect eligibility or the application process.

Promote FIRC’s Food Markets and all food assistance programs in Summit County and surrounding areas.

Gather and share community feedback with the broader Community Empowerment team to help shape programs and services.

Support the Community Empowerment team with projects, events, client outreach, wraparound support, and new team member training.

Approach all work from a strength-based perspective that emphasizes client strengths, resources, and opportunities.

Maintain client confidentiality at all times and communicate with honesty, integrity, and cultural sensitivity.

Participate in team and all-staff meetings, equity work, and organizational events.

All other duties as assigned.

General requirements of the position include:

High school diploma or GED.

Bachelor’s degree in Social Work, Human Service, Public Health, Healthcare Administration, or related experience pre ferred

Effectively demonstrate strong written and verbal communication skills in English and Spanish, required

Ability to complete Community Health Worker certification program and State of Colorado credentials process

Previous experience and knowledge working one on one with clients and navigating healthcare systems preferred

Reliable transportation to attend meetings/events in Summit County

Computer and technology skills including but not limited to: Microsoft Office suite, Salesforce, PeakPro, Find Help, web-based video conferencing, and the ability to learn program-specific database entry

All FIRC positions may be subject to a criminal background check, post offer of employment

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms

Hand-eye coordination is necessary to operate computers and telephones

The employee is frequently required to sit and/or stand at a work station/desk

The employee must frequently lift and/or move up to 10 pounds

About us:

Serving the residents and workforce of Summit County since 1993, FIRC (Family & Intercultural Resource Center) is a non-profit organization that believes everyone should be able to create and maintain a stable life in the high-cost-of-living rural mountain community. We provide vital basic needs services that help 1 of 3 residents and workersaccess healthy food, afford housing, navigate healthcare challenges, and create the connections and stability needed to work, stay, and succeed.

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.

FIRC is an Equal Opportunity Employer

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.